Administrative Support Specialist
$41,600–$47,840 year
On-siteTowson, Maryland, United States
Job Summary
Communicate with patients via phone and email regarding medical orders, referrals, and status updates. Perform accurate data entry and documentation within internal healthcare systems while reviewing patient and referral documentation for accuracy. Follow up on missing or incorrect medical information with providers and coordinate with internal teams to ensure timely order processing and equipment delivery. Track and update referral and order status using CRM and EMR systems while adhering to established standard operating procedures. Assist with in-office patient visits and walk-ins as needed. This role supports Marathon Medical's sleep apnea treatment and PAP therapy operations in Towson, MD.
Required Qualifications
- High school diploma or equivalent
- At least one year of experience in healthcare administration, medical office support, administrative work, or professional customer service
- Recent college graduate with relevant coursework, internships, or hands-on experience
- Strong interest in starting a career in healthcare operations
- Strong organizational skills
- Attention to detail
- Willingness to learn structured healthcare workflows
Desired Qualifications
- Experience in a medical office, healthcare administration, DME, or clinical support role
- Background in patient referrals, medical documentation, or order processing
- Experience with CRM or EMR systems
- Salesforce experience
- Proficiency with Microsoft Office
- Proficiency with phone systems
- Proficiency with healthcare software
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