Administrative Support Services Specialist
$34,341–$34,341 year
On-siteCouncil Bluffs, Iowa, United States
Job Summary
Collaborate with the Intake Department to screen clients, enter demographic data into the Electronic Health Record (EHR), and manage confidential health records. Refer callers to appropriate programs, explain agency policies, and assist with crisis interventions and Medicaid eligibility verification. Schedule appointments, process insurance pre-authorizations, collect payment information, and perform monthly roster verifications. Manage daily office closing procedures, front desk reception duties, and general clerical support. Maintain a clean reception area, respond to communications, and coordinate grant data entry while adhering to all agency policies and training requirements.
Required Qualifications
- Two years experience
- Proficiency in basic office skills and personal computer skills
- Able to work one or two evenings per week
- Is punctual and dependable
- Maintains clean and organized reception area and performs opening and/or closing duties
- Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency
- Cooperates and collaborates with program area staff, volunteers, and other agency staff
- Abides by all specific program and agency procedures, policies, and requirements
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
- Responsible for grant data entry and coordination with external and internal staff
- Creates, maintains and shares as appropriate a dynamic self-care plan
- Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts
- Essential functions of this job are to be performed on company physical work site
Desired Qualifications
- Associate's Degree preferred; but not required
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