Administrative Support Rep - Customer Service
On-siteSarasota, Florida, United States
Job Summary
Process invoices from Installers through Syspro and internal purchase orders through Salesforce. Follow up on pending installation appointments with installers and confirm installation completion with customers. Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and the Internal sales team. Manage and prioritize multiple projects while maintaining detail-oriented, thorough execution of customer service and technical support tasks. This role fosters a culture of continuous improvement within a high-performance team environment, requiring effective interface with all organization members, suppliers, and customers.
Required Qualifications
- Prior Customer Service and/or Administrative Assistant experience
- Familiar with SalesForce or some type of Customer Relationship Management Program (CRM)
- Familiar with Syspro or some type of Enterprise Resource Planning system (ERP)
- Excellent communication skills, both verbal and written
- Ability to manage and prioritize multiple projects
- Detail oriented and thorough in completing work tasks
- Knowledge of principles and processes for providing customer service and/or technical support
- Computer literacy for basic Microsoft Office applications
- Self-starter, able to succeed in a dynamic work environment
- Strong Leadership skills
- Willingness to do hands-on work within a team environment
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