Administrative Support Professional
$37,440–$37,440 year
On-site · Cleveland, Ohio, United States
Job Summary
Administrative Support Professional providing switchboard coverage and general office support for the Enrollment team. Responsibilities include reception/front desk coverage, directing calls, greeting guests, handling on-hold responses, account setup and file preparation, mailing and templating customizations, client coordination for lists and approvals, ongoing support for escalated customer service issues, preparing and distributing reports, maintaining client files, supporting client marketing activities, file cleanup and DNS file creation/upload, and coordinating meeting preparation. Requires effective communication via phone and email with internal and external clients; proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and related systems; high attention to detail and multitasking capability.
Required Qualifications
- High school diploma or GED or 2-3 years related experience and/or training, or equivalent combination of education and experience
- 2+ years of experience using Microsoft Outlook, Word, Excel, and PowerPoint
- Experience using MS Access is a plus
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