Administrative Specialist
On-siteBedford Heights, Ohio, United States
Job Summary
Welcome clients, visitors, and community partners while answering incoming calls, scheduling appointments, and managing calendars. Complete patient registration, verify demographic information, and support the intake and admissions process. Maintain accurate electronic health records, patient accounts, and administrative documentation in a timely manner. Manage waitlists, coordinate appointment scheduling, and communicate with clients regarding upcoming services. Collaborate with clinical and administrative staff to ensure efficient office operations. Maintain office supplies, reception areas, and administrative records. Assist with reports, data tracking, special projects, and other administrative functions as assigned. Protect client confidentiality while ensuring compliance with HIPAA, 42 CFR Part 2, and organizational policies.
Required Qualifications
- High school diploma or GED
- Minimum of one year of experience in an administrative, medical office, healthcare, or customer service environment
- Valid Ohio driver's license with reliable transportation
- Strong computer skills, including Microsoft Office and electronic record systems
- Excellent communication, organizational, and multitasking abilities
Desired Qualifications
- Experience working in a behavioral health, medical, or human services setting
- Experience with patient scheduling, registration, insurance verification, or electronic health records
- Bilingual skills are a plus
- Demonstrated ability to provide compassionate, customer-focused service while working in a fast-paced environment
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