Administrative Specialist
On-siteGrapevine, Texas, United States
Job Summary
Process and resolve all types of Customer Service Requests while serving as a key resource for complex issues. Manage dealer communications through the Dealer Portal and direct interaction, ensuring accurate messaging on incentives and bulletins. Upload, finalize, and maintain over 100 active Dealer Sales Bulletins to ensure compliance with internal controls. Process discounts through Incentive Automation and SAP systems while tracking sales policies for corporate review. Support Accounts Payable activities including invoice review, coding, and routing. Assist with training new specialists, onboarding personnel, and provisioning system access. Coordinate cross-functional teams to execute sales programs, pricing updates, and new material releases. Contribute to process improvements and support division activities such as holiday programs. Provide general operational support including supply ordering, mailroom coordination, and equipment maintenance.
Required Qualifications
- High School Diploma or GED
- Typing
- Filing
- Report preparation
- Request fulfillment from District Managers and Division Managers
- Incentive Automation system processing
- SAP system processing
- Knowledge of current Sales Bulletins
- Knowledge of basic rules of incentives
- Google forms creation and processing
- Supply ordering
- Copy machine maintenance
- Mailroom upkeep
- Holiday, summer and employee morale event coordination
- Sales policy processing
- Email communication with dealers
- Verbal communication with dealers
- Effective oral communication skills
- Effective written communication skills
- Clear and concise information delivery
- Active listening
- Effective communication with others
- Sufficient personal mobility
- Physical reflexes for general office environment function
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