Administrative Sales Support

Administrative Sales Support role providing frontline support to the sales team: follow up and respond to customer inquiries with accurate product details; schedule orders for delivery and provide tracking; file and manage sample orders; coordinate sales meetings, customer appointments, and showroom events; provide full administrative support including freight quotes, stock checks, sample coordination, and resolving discrepancies; maintain and update the automated phone system for accurate routing; organize showroom samples and tile libraries; research and resolve billing, payment, shipment, product, and inventory issues; process price adjustments, returns, refunds, and credit transfers in coordination with customer service; prerequisite strong Microsoft Word/Excel skills and CRM familiarity; bilingual English/Spanish a plus; high-quality written and verbal communication and proactive problem-solving; availability to work Saturdays.