Administrative Operations Manager
On-site · Garner, North Carolina, United States
Job Summary
Administrative Operations Manager to lead clinic operations at the Raleigh/Garner clinic. Responsibilities include staff scheduling, facility management, family/patient communication, and new patient onboarding; provide administrative orientation for new hires and enforce administrative, operations, and human resources policies. Monitor key performance indicators, develop and maintain the client/therapist master schedule to maximize clinic and therapist utilization, and adjust schedules for absences. Review time-off requests, facilitate client sign-in/sign-outs, ensure timely documentation for revenue targets, and manage relationships with patients’ families, suppliers, and landlords. Train new hires on administrative functions, and perform other duties as assigned by the Clinical Director or VP of Clinical Operations. Requires aBachelor’s degree and at least one year of operations experience; proficient with Excel/Google Sheets; strong customer service and organizational skills.
Required Qualifications
- Bachelor’s Degree in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering or equivalent combination of education and work experience
- At least 1 year of experience in operations or business management role (health care experience preferred)
- Strong working knowledge of Microsoft Excel / Google Sheets
- Customer service orientation and ability to build strong working relationships with staff and patient families
- Ability to learn quickly, perform multiple tasks and organize work efficiently
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