Administrative Officer / Front Desk Staff

Receive and attend to patients, verifying information and directing them within the facility while maintaining an organized waiting environment. Manage appointment bookings via walk-in, phone, WhatsApp, and email, providing pre-examination instructions and coordinating with clinical staff to optimize workflow. Process payments including cash, POS, and transfers, issue receipts, and perform daily reconciliation of financial records. Register patients into Radiology Information Systems or Electronic Medical Records, maintain accurate digital and physical documentation, and support report dispatch. Respond promptly to enquiries regarding services and pricing, escalate clinical issues, and liaise with referring clinicians on bookings and reports. Ensure the reception area remains clean, monitor consumables, and assist in capturing walk-in leads. Maintain strict patient confidentiality and adhere to facility SOPs and regulatory compliance standards.