Administrative Legal Assistant/Intake Legal Assistant, PLC Prince George B029-26

Job Summary

Required Qualifications

• •Grade 12 education supplemented by completed Legal Administration courses or program
• •Completed courses in Law, Sociology or related disciplines
• •Minimum of 5 years of Administration experience in a law environment
• •Minimum of 1 year of Intake experience
• •Demonstrated ability to communicate effectively by active listening, asking questions, and reading to obtain relevant information
• •Demonstrated ability to provide quality customer service in a timely and professional manner while exhibiting diplomacy in a stressful and deadline-driven environment
• •Demonstrated ability to act as a representative of the organization by assuming responsibility for providing courteous, empathetic, knowledgeable service to meeting the expectations of clients and service providers
• •Demonstrated ability to proactively identify and analyze problems and make decisions within policy, procedures, and guidelines while exhibiting sound judgment and using discretion where required
• •Demonstrated ability to establish and maintain professional and effective relationships with co-workers, clients, external agencies, and service providers in an environment which includes competing demands, sensitive issues and potential conflict
• •Demonstrated ability to both independently and within a team environment, plan, coordinate, organize and prioritize a diverse, high-volume workload to effectively multi-task and meet deadlines, changing demands and priorities while maintaining accuracy in order to achieve goals and objectives
• •Demonstrated ability to train, orient, motivate, and provide guidance, and act as a resource to others
• •Knowledge of court and tribunal procedures
• •Working knowledge of Family and Child Protection Law rules and procedures and understanding of impact of family violence
• •General knowledge of methods available to stay current with Family and Child Protection Law and procedure changes
• •Ability to work effectively with a wide range of people including those with low incomes, physical / emotional disabilities, limited literacy, or otherwise disadvantaged
• •Ability to practice cultural competency using extensive knowledge of Truth & Reconciliation and Equity, Diversity & Inclusion
• •Ability to recognize, de-escalate and diffuse stressful or escalated situations and deal with people in a sensitive and respectful manner
• •Ability to manage confidential and sensitive information including obtaining consent for sharing
• •Must have strong desire and ability to assist disadvantaged people including those with low incomes, physical/emotional disabilities, addictions, limited literacy, or with multiple barriers
• •Awareness of local cultural diversity and knowledge of community resources, including Indigenous groups and agencies
• •Understanding of current issues and government laws/policies affecting Indigenous communities
• •Understanding of traditional native justice concepts, alternative measures, mediation and diversion practices
• •Ability to communicate and relate to Indigenous people and their communities, with sensitivity to cultural and Nation differences
• •Understanding of the structure and history of Indigenous communities within BC
• •Demonstrated ability to type 45 words per minute (wpm)
• •Working knowledge of English grammar and spelling
• •Basic Working knowledge of database systems
• •Intermediate Working Knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
• •Fluent in hybrid working environment and leveraging Zoom and Microsoft Teams to conduct work
• •Criminal Record Check (CRC) in accordance with the Criminal Records Review Act
• •Security clearance check by BC Corrections including a Canadian Police Information Computer (CPIC) system check