Administrative Engagement Specialist - AOP
On-siteAlliance, Ohio, United States
Alliance, Ohio, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Greet clients warmly, manage registration, collect payments, and input data into the EHR system while performing eligibility checks. Inform clients of financial responsibilities, upcoming appointments, and required documentation, then report any payment discrepancies to the Finance Enrollment Specialist. Collaborate closely with finance staff to ensure accurate records and maintain compliance with federal, state, and organizational privacy policies. Work Monday through Thursday from 8:00 AM to 5:00 PM, with Friday hours from 8:00 AM to 1:00 PM.
Required Qualifications
- Minimum of a High School Diploma or GED equivalent
- Intermediate computer navigation skills
- Ability to manage a multi-line phone system
- Professional and pleasant demeanor in stressful situations
- Knowledge of federal, state, and organizational policies regarding client privacy and administrative operations
Desired Qualifications
- Previous experience with NextGen and/or other Electronic Health Records database
- Experience with Charge Verification
- Experience with Charge Entry
- Experience with Billing
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