Administrative & Customer Relationship Support Advisor
$21,000–$25,000 year
On-siteCheltenham, England, United Kingdom
Cheltenham, England, United KingdomOn-siteFull Time$21,000–$25,000 yearSmall
Full TimeSmall
Job Summary
Coordinate office tasks including filing, report generation, and purchase orders while gathering and analyzing information. Liaise with internal departments, couriers, and customers to resolve delivery queries, returns, and feedback promptly. Develop administrative systems and assess procedures to drive process improvements and establish best practices with the Sales Team. Investigate customer concerns, take ownership of issues, and interface with senior management to ensure timely resolution. Manage sensitive information confidentially and proactively improve the customer journey through feedback.
Required Qualifications
- knowledge of office management systems and procedures
- computer literate (Microsoft Office; Word, Outlook and Excel)
- good numeracy and accuracy skills
- great communicator, both spoken and written, and able to stay calm under pressure
- ability to take the initiative to get the job done in a timely manner
- ability to prioritise and multitask
- willingness to be flexible in their approach to working hours
- Disclosure and Barring Service (DBS) check
Desired Qualifications
- receptive to feedback
- willing to learn
- embraces continuous improvement
- team player
- helpful
- approachable
- ability to build strong working relationships with colleagues
- maintaining a positive working environment
- detail oriented
- driven in achieving a standard of excellence within our work processes and outcomes
- following company policies and guidance
- cost conscious
- thinking of better ways of doing things
- efficient
- plans ahead
- manages their time well
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