Administrative Coordinator - Merchant Accounts
$20,800–$20,800 year
RemotePoland or Canada
Job Summary
Prepare, coordinate, and manage online merchant accounts by gathering documentation, ensuring KYC compliance, and processing applications accurately. Maintain organized records of merchant information and correspondence while distributing reports and statements. Serve as the primary point of contact for merchant inquiries, liaising with clients and coordinating between internal departments to resolve issues. Provide general administrative support to the Merchant Accounts team and execute special projects as assigned. Work remotely in the Czechia client group with hours adjusted to client time zones on Mon, Wed, Fri (10am-6pm CET) and Tue, Thu (8am-4pm CET).
Required Qualifications
- 3+ years previous administrative experience
- Strong attention to detail
- aptitude with numbers
- decision making skills
- problem-solving skills
- Excellent communication skills, both verbal and written
- strong customer service orientation
- Ability to multitask
- prioritize tasks effectively
- work efficiently in a fast-paced environment
- Strong administrative skillset
- Ability to consistently produce high quality work within deadlines
- Highly organized
- detailed oriented
- Accustomed to a fast-paced environment
- constantly shifting priorities
- Proactive
- efficient
- maintain a high degree of confidentiality at all times
- Proven ability to work in a team environment
- provide excellent customer service to internal and external customers
- Knowledge of computer software: Microsoft 360 (Word & Excel) and Jira
- Fluent English verbal and written communication skills
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