Administrative Collections Specialist
$60,320–$66,560 year
On-siteSunnyvale, California, United States
Job Summary
Communicate with patients professionally in person, by telephone, and through written correspondence regarding account balances and payment options. Post payments to accounts, follow up on outstanding patient balances, and work toward reducing accounts receivable. Document all patient communications accurately, maintain organized account records, and generate weekly progress reports on collection activities. Collaborate with team members to improve workflow, patient satisfaction, and the overall patient experience while maintaining confidentiality and complying with HIPAA policies. Perform other administrative duties as assigned. This part-time role offers a supportive, low-stress environment within a growing, doctor-led family practice in Sunnyvale, California, with a clear path to leadership.
Required Qualifications
- Authorized to work in the United States
- 1–2 years of collections, accounts receivable, or medical collections experience
- Excellent verbal and written English communication skills
- Strong interpersonal and customer service skills
- Good algebra and basic mathematical skills
- Strong organizational skills with attention to detail
- Ability to prioritize tasks and manage multiple responsibilities
- Proficient with Microsoft Office and general computer applications
- Learn and use dental terminology and billing codes; training will be provided
Desired Qualifications
- Excellent communication skills
- 1–2 years of collections experience
- Strong algebra and basic mathematical abilities
- detail-oriented
- professional
- compassionate
- growth minded
- drama free team culture
- supportive, low stress work environment
- modern office
- state-of-the-art technology
- large diverse and loyal patient base
- direct clinical mentorship
- clear path to leadership
- W-2, part-time position
- opportunity for growth following a successful 90-day probationary period
- Communicate with patients professionally in person, by telephone, and through written correspondence regarding account balances and payment options
- Post payment to accounts
- Follow up on outstanding patient balances and work toward reducing accounts receivable (A/R)
- Help improve the organization's A/R cycle by ensuring timely and effective collection efforts
- Document all patient communications accurately and maintain organized account records
- Generate and submit weekly progress reports on collection activities and results
- Collaborate with team members to improve workflow, patient satisfaction, and the overall patient experience
- Maintain confidentiality and comply with HIPAA and company policies
- Perform other administrative duties as assigned
- Hourly Pay: $29.00–$32.00, depending on experience and qualifications
- Paid training
- Dental insurance benefit
- 40 hours of paid sick leave (subject to company policy and applicable law)
- Supportive and collaborative work environment with opportunities for professional growth
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.