Administrative Associate-Service Office
$45,760–$49,920 year
On-siteElk Grove Village, Illinois, United States
Job Summary
Answer inbound customer service calls and relay service requests to technicians or dispatchers to ensure timely resolution. Receive and document customer service requests while maintaining accurate records, then match work orders to corresponding invoices to ensure completeness. Route invoices and supporting documentation to appropriate departments for processing, scan and electronically file documents within the company system, and communicate with customers to obtain purchase order numbers and approvals. Generate and distribute repair order invoices with detailed descriptions of parts, labor rates, and services performed. Collaborate with internal teams to address customer concerns and special requests while conducting business professionally with all stakeholders.
Required Qualifications
- High school diploma or equivalent
- Ability to multi-task and thrive in a fast-paced environment
- Detail oriented
- Strong customer service and organizational skills
- Strong verbal and written communication skills with the ability to interact professionally and courteously
- Physical ability to stand, bending, crouching, twisting, pulling, pushing, and lifting (typically up to 50 lbs.) as needed
Desired Qualifications
- Prior customer service, administrative, or office support experience
- Proficiency in Microsoft Office applications and business management software systems
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