Administrative Associate - Clinic
$1,040,000–$1,040,000 year
On-siteMontréal, Quebec, Canada
Job Summary
Welcome clients, answer internal phone calls, process billing, and balance the cash register daily. Manage appointments, respond to inquiries, and minimize wait times while opening and closing the reception area. Collaborate with the Coordinator to ensure smooth operations, handle patient emails, and participate in month-end reconciliation. Maintain service area cleanliness and inventory, providing administrative support and coverage as needed. This role requires bilingualism in French and English, a high school diploma, and one year of customer service experience. Located at 600 De Maisonneuve Boulevard West, Montreal, this full-time position offers a pension plan, wellness spending account, and mental health support.
Required Qualifications
- High school diploma completed
- Minimum of 1 year of customer service experience
- Bilingualism (French and English), both spoken and written
- Basic knowledge of MS Office (Outlook, Excel, Word)
- Excellent attention to detail and strong organizational skills
- Knowledge of medical terminology (asset)
- Professionalism, courtesy, and discretion
- Ability to work efficiently while maintaining confidentiality
- Punctuality and reliability
- Strong stress management and prioritization skills
- Ability to manage multiple tasks simultaneously
- Professional and polished appearance
- Advanced English proficiency
- Must be available to work a schedule that may vary between 6:30 a.m. and 8:00 p.m.
- Must be available for approximately three evening shifts per month
- Must be available for Monday to Friday schedule
- Must be available for 100% on-site work
- Must be available for 37.5 hours/week
- Must be able to work permanent, full-time employment
- Must agree that information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process
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