Administrative Assistant
On-siteHonolulu, Hawaii, United States
Job Summary
Manage daily requests and case files through client portals and direct communication channels, performing routine clerical duties like scanning, copying, filing, and document organization. Prepare and submit legal documents to government entities for filing and recordation, maintaining files in the Firm's database with accurate data entry and quality control reviews. Satisfy all communications with professionalism while directing requests appropriately, and handle general mail and errand duties including document retrieval and delivery. Operate office equipment and participate in meetings to contribute solutions and apply key takeaways to daily work. Maintain a professional environment ensuring confidentiality and organization, while supporting cross-functional teams as needed for operational continuity.
Required Qualifications
- High school diploma or GED
- Minimum of 3 years of experience in foreclosure or mortgage‐servicing operations
- Strong verbal and written communication skills
- Demonstrated customer‐service skills
- Excellent organizational and time‐management abilities
- High attention to detail and accuracy
- Strong problem‐solving and critical‐thinking skills
- Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access
- Ability to work independently and collaboratively within a fast‐paced, deadline‐driven environment
- Adaptability to changing client expectations, internal processes, and industry requirements
- Accountability
- Accuracy
- Communication
- Compliance
- Critical Thinking
- Dependability
- Flexibility
- Operational Excellence
- Teamwork
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