Administrative Assistant

As an At-Need Arrangements Administrator, provide compassionate support for funeral and cemetery arrangements, including daily phone and text outreach, payment processing, obtaining signatures on compliance documents, updating HMIS records, DocuSign handling, death certificate workflows, precalls for arrangements, and finalization of marker orders. Collaborate across departments to ensure accurate, compliant execution of services and high-quality customer service to grieving families, while maintaining knowledge of company products, policies, and applicable state and federal regulations. Requires three years of mortuary/cemetery industry experience, CFDA test/course completion with a 75%+ score, strong communication skills, professionalism, bilingual abilities preferred, attention to detail, multitasking, and proficiency with MS Word, Excel, and Outlook. Salary ranges from $21.50 to $28.00 per hour, benefits eligibility, and equal opportunity employment noted. The role emphasizes empathy, diplomacy under pressure, and adherence to attendance and safety policies.