Administrative Assistant
On-siteLadson, South Carolina, United States
Job Summary
Welcome patients and visitors with a friendly, professional attitude while completing check-in and check-out processes. Verify and update patient demographic and insurance information, collect payments, and review registration forms for accuracy. Schedule appointments, obtain referrals and authorizations, and scan documentation into the electronic health record. Answer phone calls, respond to inquiries, and communicate regarding appointments, paperwork, and financial policies. Maintain accurate patient records in CareStack, monitor wait times, and ensure the reception area remains organized. Assist with office opening and closing, distribute patient education materials, and support clinical teams. Float between Northern Territory offices including Summerville, Ladson, West Ashley, James Island, Mount Pleasant, and Sumter as needed.
Required Qualifications
- High school diploma or GED
- Minimum of one year of customer service experience
- Excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Strong organizational skills with exceptional attention to detail
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Ability to maintain professionalism and composure under pressure
- Ability to learn new software and office procedures quickly
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams
- Ability to work independently while contributing to a collaborative team environment
- Commitment to maintaining patient confidentiality
- Ability and willingness to travel between all Northern Territory practice locations as business needs require
- Valid driver's license and reliable transportation
Desired Qualifications
- medical or dental office experience
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