Administrative Assistant
On-siteUnion, New Jersey, United States
Union, New Jersey, United StatesOn-siteFull TimeAssociates DegreeSmall
Full TimeAssociates DegreeSmall
Job Summary
Interact with clients via telephone or email to provide support, information, and complaint resolution. Collect and enter service requests, assign and schedule services, and perform client satisfaction calls. Maintain client accounts and records of interactions while forwarding complex issues to specialists. Adhere to all agency administrative and clinical policies and attend required in-service training. Requires a high school diploma or associates degree with three years of relevant experience; bilingual Spanish is a plus.
Required Qualifications
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Must consent to and pass a formal background check including fingerprinting
- High school diploma or equivalent with at least three years relevant experience
- Associates degree or equivalent with at least one-year related experience
- Customer service experience required
Desired Qualifications
- Bilingual (Spanish Speaking) is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.