Administrative Assistant
On-siteCherry Hill, New Jersey, United States
Job Summary
Coordinate program services and administrative functions for NeuroPath Healthcare Solutions clients by interacting via telephone or email to provide support and information. Collect and enter service requests, assign and schedule appointments, and field inquiries or complaints by forwarding complex issues to specialists. Perform client satisfaction calls, resolve problems, and maintain detailed client account records. Adhere to all agency administrative and clinical policies while attending required in-service training. Maintain client accounts and records of interactions, including details of inquiries, complaints, or comments.
Required Qualifications
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Must consent to and pass a formal background check including fingerprinting
- High school diploma or equivalent with at least three years relevant experience
- Associates degree or equivalent with at least one-year related experience
- Customer service experience required
Desired Qualifications
- Bilingual (Spanish Speaking) is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.