Administrative Assistant
On-siteGrimes, Iowa, United States
Job Summary
Support the Operations and services teams with administrative and customer support, including managing documents, work orders, and compliance processes. Implement procedures for receiving, distributing, logging, filing, and reviewing incoming documents while managing deadlines and ensuring communication with all relevant parties. Handle inbound and outbound customer service calls, manage scheduling for services and repairs, and utilize digital tools to maintain customer data and records. Develop documents in Word, presentations in PowerPoint, and reports in Excel using advanced functions. Perform other office administrative functions as necessary while supporting co-workers in a fast-paced environment.
Required Qualifications
- 2+ years related operations administrative support experience
- advanced knowledge of operational procedures and tools obtained through work experience
- Experience developing presentations in PowerPoint
- Experience developing documents in Word
- Experience developing reports/charts in Excel using advanced functions like Pivot tables, Vlookup, and formulas
- Experience using SharePoint
- Experience dealing with customer calls to resolve issues with a sense of urgency and positive attitude
- Experience performing outbound calls with customers to set up schedules, resolve issues
- Demonstrated record of success working in a highly diverse team-oriented office environment
- Detail orientation
- Ability to multi-task
- great communication skills (orally and written)
- computer savvy
- problem solving skills
- team orientation
- ability to work at a fast pace
- Bachelor's degree in Business
Desired Qualifications
- Experience working with Engineering / Design and construction operations teams and customers
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.