Administrative Assistant - HVAC
$35,000–$44,000 year
On-sitePortland, Oregon, United States
Job Summary
Coordinate service and maintenance calls for multiple technicians by dispatching staff daily, scheduling return service calls, and processing completed service invoices. Quote customers on repairs as needed and keep them updated on call status through various digital tools. Provide general administrative support to the branch manager, exercise judgment in decision-making regarding branch processes, and assist in coordinating activities for employees maintaining, servicing, and installing commercial HVAC equipment. Order parts as necessary and deliver accurate communication and courtesy to co-workers, management, and customers.
Required Qualifications
- High school diploma or an equivalent combination of education and experience
Desired Qualifications
- 2+ years experience in an administrative position or dispatch role preferred
- HVAC industry or Service trade industry preferred
- Proficient in Microsoft Word, Excel and PowerPoint
- Must be able to prioritize work, work on multiple tasks and maintain organization
- Must be self-directed, excellent customer service skills
- Keen ability to organize and prioritize duties
- Strong written and verbal communication skills
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