Administrative Assistant
On-site · Edinburgh, Scotland, United Kingdom
Job Summary
Administrative Assistant in the Off Campus Students team supporting admissions, enrolment, course registration and payment processes, exam data preparation, and student records. Responsibilities include running reports, guiding applicants via email/phone, maintaining class mark lists, archiving files, assisting with exam boards and progression/award boards, processing applications for recognition of prior learning or credit transfer, supporting Academic Misconduct/Appeals/Mitigating Circumstance processes, and handling general office duties. Requires strong customer service orientation, effective communication, and proficient use of Microsoft Office; team-oriented with ability to work independently and collaboratively within a dynamic university setting.
Required Qualifications
- Educated to Scottish Highers/A-Level standard (or equivalent)
- Recent experience of relevant administration
- Experience of providing information and/or advice to customers
- Proactive and customer focused administrative support
- Good oral and written communication skills
- Well-developed interpersonal skills with tact and diplomacy
- Well-developed organisational and time management skills; able to work flexibly in a dynamic environment
- Ability to work independently and across team/section boundaries
- Proficient in Microsoft Office, especially Outlook, Word, Excel
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