Administrative Assistant / Front Desk
On-site · Englewood, Colorado, United States
Job Summary
The Front Desk Administrator at US Neuro serves as the first point of contact for patients, visitors, and callers. Responsibilities include greeting with professionalism, managing patient check-in/check-out, routing inquiries, scheduling and rescheduling appointments for providers and diagnostic services, maintaining accurate patient demographics and insurance information in the EHR, coordinating referrals and follow-ups, collecting co-pays, and supporting HIPAA-compliant, organized clinic operations. The role emphasizes patient confidentiality, strong communication, and a patient-focused, team-oriented approach to maintain a welcoming reception area and smooth clinic workflow in a neurology setting.
Required Qualifications
- High school diploma or equivalent
- Previous experience in a medical office, front desk, or administrative role preferred
- Strong customer service and communication skills (verbal and written)
- Proficiency with scheduling systems, EHR platforms, and basic office software
- Ability to multitask and remain calm in a fast-paced healthcare environment
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