Administrative Assistant
On-siteWhite City, Oregon, United States
Job Summary
Collaborate with the Program Manager to adjust backlogs, ensure accurate ship and commit dates, and improve on-time delivery. Prepare reports for key business indicators and assist in managing commercial aspects including product margin, pricing, RMAs, and ECOs. Process customer part orders by entering them into the computer system, issuing confirmations, and maintaining customer files for record keeping. Collect and process customer complaints according to compliance procedures, then deliver information to the Quality Manager and Sales. Respond to customer invoicing questions and work with accounting to resolve issues. Coordinate the process flow of quotes and new products through Engineering, Purchasing, and Production.
Required Qualifications
- Minimum of 3 years in Customer Service, Program Administration, or a similar role
- Strong verbal and written communication skills
- Ability to work independently and efficiently under pressure in a fast-paced environment
- Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations
- Proficiency in Microsoft Office applications: Excel, Word, PowerPoint
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.