Administrative Assistant, Customer Support, Office of Sponsored Projects
$40,000–$40,000 year
On-siteAustin, Texas, United States
Job Summary
Monitor and manage OSP's central electronic mailbox, departmental phone lines, and shared communication channels to serve as the primary intake coordinator. Receive, review, categorize, and route incoming requests to appropriate teams while tracking status, following up with requestors, and escalating urgent issues. Support operational visibility by generating routine reports on intake volume and service trends, and assist with employee onboarding and offboarding activities including account provisioning. Provide general administrative support as the primary Voicemail administrator, maintain distribution lists, and assist with records organization, departmental meetings, and special event logistics.
Required Qualifications
- High school graduation or GED
- A minimum of one year of senior office assistant level experience or three years of administrative experience
- Experience using Microsoft Office and Microsoft 365 applications
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Demonstrated customer service and interpersonal skills
- Ability to prioritize multiple assignments and meet deadlines
- Ability to maintain confidentiality and exercise sound judgment
Desired Qualifications
- Experience working in a higher education environment
- Experience supporting shared inboxes, help desks, customer service centers, or service operations
- Experience using ticketing systems, tracking systems, or workflow tools
- Experience with Microsoft Teams, Outlook, SharePoint, and related collaboration tools
- Experience supporting multiple stakeholders in a fast-paced environment
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