Administrative Assistant 4

Conduct intake questionnaires with applicant families and telephone interviews with primary tenants while supporting case reviews and collaborative work with sister agencies. Schedule field visits to reduce callbacks and extend investigations, then transmit all necessary reports in line with agency mandates. Collaborate with DHS facilities across the five boroughs to facilitate service delivery for families applying for shelter. Maintain sufficient staffing levels to ensure compliance with State processing timelines and service delivery standards. Requires 7 years of administrative support experience, proficiency in Microsoft Office and Access, and a typing speed of 55 wpm.