Administrative Assistant 2
$37,440,000–$41,600,000 year
HybridDes Moines, Iowa, United States
Job Summary
Coordinate annual care planning with Intake Coordinators and maintain accurate client records while ensuring services comply with agency and state requirements. Travel to members' homes and community locations to obtain signatures on care plans, consent forms, and other required documentation. Handle daily office operations by answering phones, emails, and texts; prepare intake, onboarding, and marketing materials; and manage operational reports. File signed documents and maintain records of completed visits in accordance with policies. Represent the agency professionally while serving clients, families, and field staff with discretion and customer service skills.
Required Qualifications
- Demonstrated customer service skills and ability to de-escalate situations
- Computer/keyboarding skills: Microsoft office, excel, PowerPoint, Adobe
- Have an interest in serving the elderly or people with disabilities
- Excellent verbal and written communication skills
- Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status and special needs
- Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
- Have a positive attitude and be a team player
- Ability to drive to work site locations
- Valid Driver's License and auto insurance
- Ability to lift 25-50 lbs., bend, twist, kneel, reach, push, pull and carry
- Must be available for weekend shifts
- Must be able to travel to members' homes and community locations
Desired Qualifications
- Are you organized, detail-oriented, and passionate about helping others?
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