Administrative Assistant 1
On-siteQueens, New York, United States
Queens, New York, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Investigate customer complaints using internal database systems, manage case documentation, and ensure timely communication to the public via phone, email, and written correspondence. Refer cases requiring additional follow-up to appropriate units, accurately code and close out cases upon resolution, and coordinate the flow of people, paper, and phone calls in and out of the office. Maintain clear, professional, and empathetic communication throughout all interactions while meeting deadlines and working independently in a fast-paced environment. Proficient in Microsoft Office and database navigation required.
Required Qualifications
- investigating customer complaints using multiple internal database systems
- managing case documentation
- ensuring timely and accurate communication to the public via phone, email and written correspondence, using established template language
- referring cases requiring additional follow-up to appropriate units
- accurately coding and closing out cases upon resolution
- excellent customer service skills
- clear, professional, and empathetic communication throughout all communications
- strong verbal and written communication skills
- ability to manage a full-time schedule with consistent punctuality
- excellent organizational skills
- strong attention to detail
- ability to work independently and collaboratively in a fast-paced environment
- above average oral and written communication skills
- ability to work with staff and management personnel in a courteous, cooperative and professional manner
- ability to meet deadlines
- ability to coordinate the flow of people, paper, and phone calls in and out of the office
- Type a minimum of 40 words per minute
- Microsoft Office
- Excel
- proficiency in computer systems and database navigation
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