Administration Assistant
On-site · Sydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Administration Assistant role supporting the Sydney service department and Melbourne office operations. Responsibilities include handling incoming calls and enquiries, creating service job requests, issuing customer invoices, timecard data entry, reconciling accounts, generating purchase orders for technicians and engineers, providing backup support to reception and service administrators, maintaining licensing and training records (including ARCTICK), updating maintenance logs, processing goods returns in Pronto, managing WIP reports, issuing stock from inventory to jobs, and coordinating with customers to obtain purchase orders. Candidates should have prior administration experience, strong customer service orientation, proficiency with MS Office, excellent written and verbal communication, organizational and multitasking abilities, and a proactive, collaborative mindset. Pre-employment checks are part of the recruitment process. The role is based in Australia with offices in Sydney and Melbourne and requires current Australian working rights.
Required Qualifications
- Previous administration experience in a similar position
- Strong customer service skills and a service oriented mindset
- A collaborative, team-focused approach
- Proficiency with MS Office
- Excellent written and verbal communication skills
- Professionalism, initiative, and proactiveness
- Strong time management and prioritisation abilities
- The ability to build positive relationships with both employees and customers
- Multitasking capability and confidence meeting deadlines
- A self motivated attitude and eagerness to learn
- Current working rights in Australia
Desired Qualifications
- Previous administration experience in a similar position
- Strong customer service skills and a service oriented mindset
- A collaborative, team-focused approach
- Proficiency with MS Office
- Excellent written and verbal communication skills
- Professionalism, initiative, and proactiveness
- Strong time management and prioritisation abilities
- The ability to build positive relationships with both employees and customers
- Multitasking capability and confidence meeting deadlines
- A self motivated attitude and eagerness to learn
- Current working rights in Australia
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