Administration Assistant - Customer Relationship Office
$83,451–$83,452 year
On-siteChatswood, New South Wales, Australia
Job Summary
Coordinate customer complaints, appeals, and feedback matters by gathering documentation, preparing correspondence, and maintaining accurate records to ensure timely resolutions. Communicate with customers, advocates, and internal stakeholders to obtain information and provide updates while managing competing priorities in a high-volume environment. Assist with reporting, data collection, and continuous improvement initiatives, handling confidential information with discretion. Based primarily in Chatswood with travel to other offices as required, you will support fair, customer-focused outcomes within Link Wentworth's Customer Relationship Office.
Required Qualifications
- At least two years' experience in an administration or customer service role
- Strong written and verbal communication skills
- The ability to prepare professional correspondence and maintain accurate documentation
- Sound judgement and the ability to identify and escalate complex matters
- Strong organisational and time management skills
- Experience working with confidential and sensitive information
- Intermediate Microsoft Office skills
- Excellent attention to detail and ability to work in a high-volume environment
- A commitment to customer service excellence and continuous improvement
- Working rights in Australia
- A National Police Check (within 6 months) or willingness to obtain one
- An NDIS Worker Screening Check or willingness to obtain one
- Willingness to meet vaccination requirements
- Ability to travel between Link Wentworth offices as required
Desired Qualifications
- Experience managing customer enquiries, complaints or feedback processes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.