Admin - Receptionist

Job Summary

Required Qualifications

• •Ability to provide high quality customer service when greeting visitors in person
• •Proficiency in addressing clients, visitors, and sub-contractors to the highest standard
• •Ability to ensure the reception area is professionally maintained at all times
• •Ability to maintain Capital Group's corporate image
• •Ability to meet and greet visitors, clients, and sub-contractors in an efficient, friendly, and professional manner
• •Ability to ensure all visitors sign into the visitors book and are provided with a visitors pass
• •Ability to carry out general office duties including filing, photocopying, and sorting incoming and outgoing correspondence
• •Ability to operate the switch board and answer all incoming calls within three rings
• •Ability to accurately record and relay caller information including name, company, reason for call, and contact details
• •Ability to take accurate and detailed messages
• •Ability to perform word processing duties
• •Ability to prepare reports as required
• •Ability to price airline and country jobs accurately by 10.30 am each day
• •Ability to run and process all daily reports by 2.00 pm each day
• •Ability to print and collate new Driver Packs as required
• •Ability to sort and distribute incoming and outgoing mail daily
• •Ability to assist the Manager with end of period tasks
• •Ability to take client bookings efficiently and accurately with no more than 1.5% booking errors per day
• •Ability to use the 'Make Busy' telephone option for breaks and work-related tasks
• •Ability to liaise between the client, end customer, and sub-contractor to resolve delivery problems and anomalies
• •Ability to escalate issues to the appropriate Department when unable to resolve them
• •Ability to prepare and process reports for the business as required
• •Ability to ensure all data entry requirements are accurately completed without unnecessary delay
• •Ability to escalate any incidents to the Fleet Management Department without delay
• •Ability to attend one on one meetings with the Manager as required
• •Ability to effectively communicate with colleagues and sub-contractors
• •Ability to advocate co-operation with other departments
• •Ability to ensure written and verbal communication with clients, colleagues, and sub-contractors is always professional and courteous
• •Ability to assist with any reasonable tasks requested by the Manager
• •Ability to notify the Manager if additional training is required
• •Ability to use work time and resources for work activities
• •Ability to ensure compliance with Capital Group's Company Policies at all times
• •Ability to ensure compliance with Work Health and Safety (WH&S) responsibilities
• •Ability to cooperate with Capital Group in relation to activities undertaken to comply with WH&S and National Heavy Vehicle legislation
• •Ability to undertake all relevant training to carry out responsibilities in line with CG's policies and procedures and legislative requirements
• •Ability to perform roles effectively to manage Chain of Responsibility (COR) risks
• •Ability to ensure actions or inactions do not cause or contribute to road safety breaches
• •Ability to report any potential or actual breaches of CG policies and procedures immediately to the Manager
• •Ability to take reasonable care for own health and safety and the health and safety of others in the workplace
• •Ability to not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare