Admin Operations Team Leader
HybridBurton upon Trent, England, United Kingdom
Job Summary
Lead the Operations Admin team to deliver efficient administrative and process support to Operational Leaders. Identify, plan, and implement process and technology improvements that enhance efficiency and support provided to pubs. Manage the planning and delivery of annual incentive trips, including senior stakeholder engagement, logistics, and safety. Coordinate and support Operations conferences, leadership meetings, and key business events. Research, develop, and implement initiatives that build capability across the wider administration community. Partner with administration teams to drive consistent ways of working and embed improvement initiatives. Monitor the adoption and effectiveness of agreed processes to identify opportunities for continuous improvement. Build strong relationships with senior stakeholders to deliver efficient and collaborative support across the business. This six-month fixed term role offers a competitive salary, pension, and extensive training opportunities within Greene King's 220-year brewing and pub history.
Required Qualifications
- Strong experience and knowledge of leading administration, business support or operational support teams
- Strong experience and knowledge of process improvement and continuous improvement methodologies
- Strong experience and knowledge of planning and delivering large-scale events, conferences and incentive programmes
- Strong experience and knowledge of stakeholder management and influencing at senior levels
- Strong experience and knowledge of developing and implementing new processes, systems and ways of working
- Strong experience and knowledge of coordinating activities across multiple departments and functions
- Strong experience and knowledge of data analysis and translating operational data into actionable insights
- Strong experience and knowledge of service delivery, customer satisfaction and performance improvement
- Strong experience and knowledge of managing competing priorities in a fast-paced environment
- Strong experience and knowledge of Microsoft Office applications and collaboration tools
- Strong experience and knowledge of building capability, training and development initiatives
- Strong organisational, communication and relationship-building skills
- Attention to detail and a proactive approach to problem solving
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