Admin & Operation Executive

Coordinate daily business operations, customer service inquiries, and order transactions for the Animal Health Head and cross-functional stakeholders. Manage SOP administration, documentation, and reporting while monitoring workflows to identify gaps and escalate improvement opportunities. Resolve customer complaints, process billing and returns, and track sales force effectiveness systems with full compliance. Maintain accurate CRM records, consolidate operational dashboards, and facilitate cross-functional communication to ensure timely delivery of service commitments and process efficiency.