Admin/Clerical

Greet visitors, maintain lobby standards, and manage appointment logs while responding to walk-in and telephone inquiries with accurate information. Retrieve computer-generated data to answer customer questions, update records, and provide information in a courteous, professional manner. Establish appointments for child support applications, send packets, enter data into automated systems, and assemble new files. Refer parents requiring in-depth interviews to appropriate staff and record case information related to obligation establishment or enforcement. Process incoming mail by opening, dating, and documenting it; meter and deliver outgoing mail daily. Monitor fax machines, distribute faxes, maintain paper supplies, and initiate follow-up case status calls as required. Maintain confidentiality of case information and perform other administrative tasks as assigned.