Admin and Customer Service Associate

Provide day-to-day supervision over administrative tasks related to laboratory launch operations, including requisitioning, technician coordination, and field sampling support. Manage sample receipt, transfer, and chain of custody while ensuring accurate data entry and resolution of clerical or ordering errors. Function as an occasional sample courier using the company vehicle to travel to client sites for pickups. Assist the sales, customer service, and marketing teams with launch tasks, promotional materials, and communication platform monitoring. Provide on-site support and training to clients, resolve customer complaints, and organize documents for audits. Maintain documentation of problem samples and ensure prompt resolution of issues.