adjoint(e) de direction
$436,800–$436,800 year
On-siteÉmerainville, Île-de-France, France
Job Summary
Coordinate reception staff, manage a team of eight, and guarantee client service quality while optimizing revenue across all sales channels. Pilot pricing strategy and occupancy rates using the IDEAS tool, conduct primary zone commercialization, and analyze sales ratios to drive action plans. Collaborate closely with hotel management on budget formulation, ensure compliance with HACCP standards, and oversee room maintenance quality. Monitor guest feedback via Trust You and perform annual internal product audits with True View. Manage check-in/check-out procedures and maintain financial records for accounting.
Required Qualifications
- Passion for the hotel sector and management
- Kind and proactive personality
- Hands-on experience
- Long-term mission availability
- Collaboration with receptionists
- Customer service guarantee
- Ability to lead, manage, and train a team of 8 people
- Ability to animate and optimize sales revenue for all sales points
- Pilotage of pricing strategy and hotel occupancy via the IDEAS tool
- Primary zone commercialization
- Monitoring, analysis, and creation of action plans for sales point ratios
- Knowledge of HACCP standards
- Follow-up of room cleaning quality with the housekeeping manager
- Proactivity in management meetings with colleagues and the manager
- Collaboration with hotel management
- Participation in budget elaboration with the director
- Autonomy in field of action
- Co-responsibility for the proper functioning of the establishment
- Strong sense of customer service
- Assertive and empathetic management
- Good knowledge of FOLS
- Good knowledge of hotel distribution
- Ability to analyze each situation
- French language fluency
- English language fluency
- Commercial spirit
- Ability to adapt to service and client needs
- Sense of welcome
- Relational ease
- Dynamic nature
- Sense of organization and anticipation
- Mastery of check-in/check-out procedures
- Bachelor's degree or BTS Hotelery and Catering
- First successful management experience
Desired Qualifications
- Sense of service client
- Management affirmé and empathique
- Good knowledge of FOLS
- Good knowledge of hotel distribution
- Ability to analyze each situation
- Knowledge of Opera Cloud
- Mastery of the FOLS software
- Mastery of the Opera Cloud software
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