Addetto/a al Servizio Clienti - Trasferimento a Budapest
On-siteBudapest, Budapest, Hungary
Job Summary
Support clients, distributors, and retailers in the EMEA region via phone, email, and chat by addressing technical and commercial requests, analyzing printer logs, and resolving error issues. Act as a training resource by educating direct clients and retailers on Formlabs printer capabilities while collaborating with global engineering teams to solve complex technical problems. Maintain professional communication standards using both Italian and English (C1 level) with strong written grammar skills. This role involves hybrid work in Budapest with a focus on building relationships and delivering exceptional service within a fast-growing startup environment that empowers teams to turn ideas into reality.
Required Qualifications
- Excellent command of Italian and English, both written and spoken (C1 level)
- Ability to resolve technical problems quickly
- Strong interpersonal skills and ability to engage with people
- Comfortable using the telephone
- Professional and attentive communication skills
- Excellent writing skills with attention to spelling and grammar
- Support customers, distributors, and retailers in the EMEA region for technical and commercial requests via phone, email, or chat
- Act as a reference point for training customers and retailers using technical knowledge of Formlabs printers
- Help retailers offer excellent service to their own customers
- Collaborate with the global engineering team to solve technical issues
- Must be available for transfer to Budapest
Desired Qualifications
- Passion for 3D printing and emerging technologies
- Experience in a rapidly growing startup environment
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