ADA Program Supervisor (ADA Coordinator) - BRTA
$48,048–$54,496 year
On-site · Pittsfield, Massachusetts, United States
Job Summary
ADA Program Supervisor (ADA Coordinator) oversees ADA compliance for paratransit services, including eligibility certification, policy implementation, and service performance against regulatory standards. Leads training for staff and contractors, collaborates with operations to address issues, serves as primary point of contact for ADA inquiries and complaints, and analyzes data to drive improvements. On-site role in Pittsfield, MA with work readiness for flexible hours, including nights, weekends, and holidays; requires strong customer service, communication, and stakeholder engagement in a union environment.
Required Qualifications
- High School Diploma or equivalent
- Minimum two (2) years of transit industry experience
- Union/ Collective Bargaining Experience
- Computer literate
- Well versed on Microsoft Office 365 applications
- Strong knowledge of ADA compliance practices
- Strong knowledge of Paratransit eligibility processes
- Excellent customer service
- Attention to detail
- Effective written and oral communication
- Strong organizational planning
- Strong practical and analytical skills
- Basic math skills
- Ability to work in a union environment
- Ability to work without direct supervision
- English reading/writing/speaking
- Flexible schedules including nights, weekends, and holidays
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