ADA Associate
$50,000–$60,000 year
On-siteOklahoma City, Oklahoma, United States
Job Summary
Administer full workloads of ADA cases and associated leaves of absence for multiple clients, adhering to federal and state regulations while engaging in the interactive discussion process. Serve as the primary point of contact for employees regarding open services, including confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, and coordinating return-to-work accommodations. Provide timely customer service by answering phones and responding to emails about leave entitlements, policies, and benefits. Collaborate with Claim Specialists to ensure claims are adjudicated accurately and draft correspondence regarding disability benefits. Maintain high-quality employee files, back up multiple accounts, and participate in client meetings and training programs requiring occasional travel.
Required Qualifications
- foundational knowledge of administering leaves of absence
- foundational knowledge of at work accommodations
- knowledge of the interactive discussion process
- knowledge of federal and state leave law regulations
- knowledge of the Americans with Disabilities Act
- ability to confirm leave eligibility
- ability to review medical documentation
- ability to communicate with healthcare providers
- ability to communicate with client employees
- ability to communicate with members of the HR team
- ability to confirm return-to-work
- ability to engage in the interactive discussion process on behalf of the client
- ability to document the interactive discussion process
- ability to seek clarification as necessary
- ability to act as a resource for a client as they assess the request for accommodations on a case-by-case basis
- ability to answer phones
- ability to respond to emails
- ability to communicate effectively with clients' employees
- ability to answer questions regarding leave entitlement
- ability to answer questions regarding client policies
- ability to answer questions regarding benefits
- ability to coordinate effectively with Claim Specialists
- ability to draft and send letters to employees regarding leave entitlement
- ability to draft and send letters to employees regarding disability benefits
- ability to draft and send letters to employees regarding the interactive discussion process
- ability to initiate return-to-work accommodations
- ability to adhere to relevant federal regulations
- ability to maintain high quality employee leave and ADA files
- ability to work independently
- ability to take initiative
- ability to actively participate in team discussions
- ability to collaborate effectively while working in a remote-first environment
- ability to take on additional work with short notice
- ability to coordinate between short-term disability insurance carriers
- ability to coordinate with worker's compensation insurance providers
- ability to coordinate between the employee and insurance providers
- ability to participate in client meetings
- ability to participate in company-wide off-site meetings
- ability to participate in training programs
- ability to travel infrequently
- ability to back up multiple accounts
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