ADA Accommodation Coordinator
HybridOrlando, Florida, United States or Memphis, Tennessee, United States
Job Summary
Process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state, and/or client requirements. Informs claimants of documentation required, time frames, and claims status via phone, written correspondence, or the claims system. Reviews medical information to assess qualifying conditions and makes claim determinations to approve non-complex claims or recommends denials to team leads. Processes claims ensuring compliance with duration control guidelines, ADA, state regulations, and client-specific provisions. Determines accommodation options and makes timely referrals for disability or federal/state leave of absence eligibility reviews. Conducts initial employee interviews per process guidelines and utilizes clinical and vocational resources in case assessments. Refers cases to team leads as appropriate while maintaining professional client relationships.
Required Qualifications
- High school diploma or GED
- Two (2) years of related experience
- Equivalent combination of education and experience
- One (1) year of benefits or claims management experience preferred
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Clear and conceptual thinking ability
- Excellent judgment
- Troubleshooting, problem solving, analysis, and discretion
- Ability to handle work-related stress
- Ability to handle multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
- Travel as required
- Hearing, vision and talking
- Credit security clearance, confirmed via a background credit check
Desired Qualifications
- One (1) year of benefits or claims management experience preferred
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