Ad Operations Training Specialist
$31,200–$31,200 year
RemotePhilippines
Job Summary
Deliver new-hire, refresher, remedial, and cross-training for Ad Operations employees in classroom and virtual environments, adapting pace to learner needs while reinforcing accuracy, quality assurance, and process compliance. Create training materials, practical exercises, assessments, SOPs, and job aids by translating workflows, platform procedures, and client requirements into standardized content. Administer knowledge checks and practical evaluations, document results, and provide actionable feedback to trainees and stakeholders. Assess production readiness, recommend advancement or remediation, and conduct skill set reviews to identify capability gaps. Support nesting and early production through observation and coaching, collaborating with team leads, quality assurance personnel, and operational subject matter experts. Track training outcomes and performance trends to improve curriculum and targeted learning interventions. Requires two years of hands-on Ad Operations experience and proficiency in platforms like Google Ad Manager or Campaign Manager 360.
Required Qualifications
- Bachelor's degree or higher in any field from an accredited institution
- A minimum of two years of hands-on Ad Operations experience
- Experience with campaign setup or trafficking
- Experience with quality assurance
- Experience with monitoring
- Experience with reporting
- Experience with optimization
- Experience with related campaign-management activities
- Demonstrated experience implementing or delivering structured training
- Demonstrated experience delivering onboarding
- Demonstrated experience delivering coaching
- Demonstrated experience delivering formal knowledge transfer
- Hands-on experience with Google Ad Manager
- Hands-on experience with Campaign Manager 360
- Hands-on experience with Display & Video 360
- Hands-on experience with FreeWheel
- Hands-on experience with The Trade Desk
- Hands-on experience with Google Ads
- Hands-on experience with Search Ads 360
- Hands-on experience with Meta Ads Manager
- Hands-on experience with TikTok Ads Manager
- Hands-on experience with Operative
- Intermediate or higher proficiency in Microsoft Excel
- Proficiency in Excel formulas
- Proficiency in Excel sorting
- Proficiency in Excel filtering
- Proficiency in Excel formatting
- Proficiency in Excel structured data
- Proficiency in Excel spreadsheet-based reporting
- Capacity to learn more advanced Excel functionality quickly
- Working knowledge of Microsoft Outlook
- Working knowledge of Microsoft Word
- Working knowledge of Microsoft PowerPoint
- Working knowledge of Microsoft Teams
- Strong written English communication skills
- Strong verbal English communication skills
- Strong presentation skills
- Strong facilitation skills
- Strong interpersonal skills
- Exceptional attention to detail
- Sound judgment
- Strong organization
- Strong time management
- Ability to assess performance
- Ability to deliver constructive feedback
- Ability to manage multiple training priorities
- Ability to adapt to changing operational requirements
Desired Qualifications
- Experience supporting nesting
- Experience supporting production-readiness decisions
- Experience supporting remedial coaching
- Experience with skill matrices
- Experience with structured skill set reviews
- Experience across multiple digital advertising channels
- Experience across multiple digital advertising platforms
- Experience coordinating with clients
- Experience coordinating with external partners
- Experience coordinating with operational subject matter experts
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