Acumatica ERP Specialist
RemoteIllinois, United States or Wisconsin, United States
Job Summary
Support Acumatica users across the organization by troubleshooting system and process issues, investigating root causes, and coordinating with external partners or Acumatica Support when needed. Manage user accounts, roles, permissions, and system access while building and maintaining Generic Inquiries, dashboards, notifications, business events, and other Acumatica configurations. Learn and support business workflows across Sales, Customer Support, Tech Support, Purchasing, Supply Chain, Inventory, Warehousing, Finance, Product Catalog, Product Development, Production, Projects, Marketplace, and Field Service. Coordinate and perform User Acceptance Testing for updates, fixes, new features, and integrations. Create clear, useful documentation for system processes and user procedures, help train users, and support the rollout of new functionality. Identify opportunities to simplify workflows, reduce manual work, improve data quality, and make Acumatica work better for teams.
Required Qualifications
- Experience working with or supporting Acumatica ERP
- A strong understanding of ERP systems and how business processes connect across departments
- Strong troubleshooting, analytical, and problem-solving skills
- Curiosity and a genuine interest in understanding how things work
- The ability to communicate clearly with both technical and non-technical teammates
- The ability to work independently, manage priorities, and follow problems through to resolution
- Experience in distribution, inventory, warehousing, manufacturing, service, or eCommerce
Desired Qualifications
- Experience with Acumatica Generic Inquiries, dashboards, security, and configuration tools
- Experience with system testing, documentation, and user training
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