Activities Supervisor
On-siteFort Walton Beach, Florida, United States
Job Summary
Oversee beach and pool areas during shifts, ensuring safety guidelines are followed and equipment is properly set up, maintained, and stocked. Manage Recreation Attendants while maintaining cleanliness, organizing furniture, and monitoring towel inventory. Assist guests with equipment checkouts, including distributing liability waivers and reviewing safety information, while proactively addressing their needs and concerns. Conduct daily shift checklists, perform inventory of supplies, and report any repairs or safety issues immediately. Provide basic first aid and familiarize yourself with emergency procedures, ensuring rescue equipment remains operational. Anticipate guest needs, initiate conversations, and apply the "10 and 5 rule" to deliver courteous, service-oriented interactions.
Required Qualifications
- Certified in First Aid and CPR (or ability to obtain)
- Lifeguard Certification and/or Training preferred, but not necessarily required
- Watersports equipment knowledge (for example: kayaking, paddle boarding, kiteboarding, snorkeling, scuba diving, etc.)
- Organizational guidelines and best practices
- Guest service best practices within the hospitality industry and property expectations
- Applicable federal, state, and local laws to the operation
- Property and local area (services offered, facilities, restaurants, activities, etc.)
- Previous customer service experience helpful
- Previous experience with watersports and equipment helpful
- Property software systems (ability to learn software)
- Working independently and collaboratively as part of a team
- Attention to detail
- Active listening
- Guest service (including anticipating needs), people skills, and interpersonal skills
- Problem-solving
- Handling difficult interactions with others in a manner that utilizes patience, diplomacy, and diffuses anger and conflicts
- Initiating conversations with others comfortably
- Multi-tasking and organizing effectively
- Flexibility and adaptability
- Working well under pressure
- Reading and correctly interpreting documents such as guidelines, operating procedures, and instructions
- Communicating effectively to a variety of audiences in writing and verbally
- Basic math skills and ability to speak, read, write, and understand business English
- Two to four years related experience and/or training
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