Activations Specialist
$44,096,000–$55,120,000 year
On-siteBroomfield, Colorado, United States
Job Summary
Respond to incoming departmental calls, manage dealer and customer email requests, and accurately generate service activation cases. Proactively review activation queues to execute provisioning tasks for aircraft connectivity services, including satellite providers like Eutelsat and Iridium. Evaluate customer service agreements to ensure technical compatibility and compliance, while coordinating with internal teams to support configuration changes and troubleshooting. Participate in the on-call rotation for after-hours support and assist with special projects such as user acceptance testing. Maintain comprehensive knowledge of internal databases and business tools required for precise, efficient activations.
Required Qualifications
- 2-5 years of customer and product support experience in a high-tech, fast-paced environment
- Bachelor's Degree in Business, Finance or equivalent experience in a related technical field
- Proficient in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Experience with Salesforce or Enterprise Resource Planning (ERP) tools
- Skilled in correlating work items across bundled services and product offerings
- Leverages deep knowledge of interconnected business tools and processes to resolve complex issues
- Excellent customer service skills, including active listening and clear verbal and written communication
- Analytical abilities to interpret and communicate complex situations to customers effectively
- Self-motivated and independent, with a proactive approach to monitoring, improving, and collaborating across internal and cross-functional teams
- Obtain and maintain AeroCNCT and AeroIT certifications
Desired Qualifications
- Aviation, networking, or telecommunications industry experience
- Strong systemic and critical thinking skills used to research and develop solutions for time-sensitive issues
- Demonstrated ability to exercise diplomacy and maintain strict confidentiality
- Strong multitasking capabilities with the ability to manage competing priorities effectively
- Exceptionally organized, with a strong attention to detail and a proven record of accuracy and follow-through
- Maintains a professional demeanor with strong prioritization and time-management abilities
- Familiarity with Eutelsat, Iridium, and ViaSat services
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