ACT Program Manager (3748)
On-siteRaleigh, North Carolina, United States
Raleigh, North Carolina, United StatesOn-siteFull TimeBachelors Degree
Full TimeBachelors Degree
Job Summary
Oversee referrals, intakes, admissions, transitions, and discharges to ensure a smooth client experience from initial referral through first contact. Manage the ACT referral pipeline and track client engagement within assigned regions, ensuring no potential clients are lost in process gaps. Supervise and coordinate complex case team functions related to outreach and operational efficiency while providing direct oversight to local ACT teams on access and transition fidelity. Monitor operations, staffing, and workflows to ensure compliance with program standards and support process improvement initiatives.
Required Qualifications
- Master's degree in Human Services, Social Work, Psychology, Counseling, Nursing, Healthcare Administration, or a related field
- Mental health License in North Carolina (LCSW/A, LCMHC/A)
- Valid North Carolina driver's license with acceptable driving record
- Must be authorized to work in the United States
Desired Qualifications
- Minimum of 1–2 years of leadership, supervisory, or program coordination experience
- Knowledge of North Carolina behavioral health service definitions, Medicaid requirements, and community mental health systems
- Working knowledge of ACTT model expectations and familiarity with TMACT standards
- Ability to oversee operational workflows, referral management, staffing coordination, and productivity expectations
- Strong organizational, communication, and problem-solving skills with ability to manage multiple priorities effectively
- Experience working with interdisciplinary teams and coordinating care across providers and community stakeholders
- Ability to review operational data, monitor compliance expectations, and support process improvement initiatives
- Proficient in electronic health records (EHR), Microsoft Office, and operational reporting systems
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