ACS- ** Bilingual Spanish Required ** Call Center Telephone Banker- Rio Rancho, NM
On-site · Rio Rancho, New Mexico, United States
Job Summary
Bank of America requires a bilingual Spanish-speaking Call Center Telephone Banker in Rio Rancho, NM, to connect clients with banking solutions, balance service requests with sales opportunities, and provide subject matter guidance on financial products. Responsibilities include identifying client needs, recommending products and services, handling inquiries, and quoting rates and terms for banking solutions (checking/savings, CDs, IRAs, loans). The role emphasizes building relationships, handling objections, and delivering an excellent client experience in an in-office setting, with availability for weekends and holidays. Minimum education is a high school diploma or GED; in-office culture and ongoing coaching reflect a customer-focused, detail-oriented banking environment.
Required Qualifications
- Bilingual Spanish required
- High School Diploma or GED or equivalent
- Call center experience desirable
- Strong communication and interpersonal skills
- Ability to engage with clients and understand needs
- Proficiency with computers
- Strong problem-solving and organizational skills
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