Acquisition & Onboarding - BA4 Product Owner
On-sitePune, Maharashtra, India
Job Summary
Manage the Product Backlog and roadmap for the Current Account onboarding journey, prioritizing features based on business goals and customer feedback. Define clear user stories with acceptance criteria, facilitate Agile events like sprint planning and reviews, and oversee delivery coordination across Product, Technology, and Risk teams. Monitor product performance using KPIs and operational metrics to drive continuous improvement and ensure alignment with regulatory compliance and control frameworks. Collaborate with stakeholders to gather requirements, manage third-party supplier governance, and lead User Acceptance Testing activities.
Required Qualifications
- Strong analytical capability with the ability to develop customer-level insights from customer, colleague, operational and performance data, translating findings into product strategy recommendations and journey improvements
- Experience supporting the design, development and delivery of customer propositions and digital journey enhancements within Agile product teams
- Proven ability to monitor and report on journey-level controls, ensuring effective control oversight, risk identification and timely escalation of issues
- Knowledge of Operational Risk and Control (ORAC) frameworks, with experience tracking actions, managing dependencies and escalating risks or delays appropriately
- Experience supporting governance processes, including preparation of Business Operating Model (BOM) packs, evidence collation and stakeholder reporting
- Strong reporting and MI skills, with the ability to produce and interpret acquisition, customer journey and operational performance metrics, highlighting trends, risks and opportunities
- Ability to analyse customer and colleague feedback, derive actionable insights and translate them into product backlog priorities and enhancements
- Understanding of third-party supplier management and oversight, including onboarding and governance of partners such as KYC providers and credit reference agencies
- Experience supporting User Acceptance Testing (UAT), Limited Customer Pilot (LCP) activities and release readiness processes
- Proficiency in Jira and Agile delivery tools, maintaining backlog hygiene, delivery tracking and effective workflow management
- Strong incident, issue and risk management skills, ensuring appropriate tracking, visibility, governance and escalation
- Effective stakeholder management, communication and problem-solving skills, with the ability to work collaboratively across Product, Technology, Risk, Operations and Supplier teams
- Comfortable leveraging AI-enabled tools to enhance analysis, backlog refinement, documentation quality and insight generation, while maintaining ownership, accountability and sound judgement for all outputs
Desired Qualifications
- Experience in product management/ownership
- Experience in digital product design
- Experience with Agentic AI, Spec Driven Development, Rapid Prototyping etc..
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