Acquisition & Onboarding - AVP Product Owner
On-sitePune, Maharashtra, India
Job Summary
Lead a high-performing Agile Feature Team delivering onboarding journey outcomes, ensuring alignment to product strategy, customer experience, regulatory requirements, and business performance. Manage and develop existing and new products within the Current Account onboarding journey, driving change through Barclays execution teams and owning associated outcomes for customers, colleagues, and the bank. Provide people leadership to BA4 Product Owners, setting objectives, coaching employees, and fostering a high-performing team environment. Act as the primary liaison between stakeholders and delivery teams, creating and refining user stories while balancing trade-offs across desirability, viability, and feasibility. Monitor product performance using KPIs and customer feedback to adjust the backlog and roadmap, ensuring regulatory compliance and risk management. This role is based out of Pune and requires experience leading technical teams with deep expertise in digital product design and Agile methodologies.
Required Qualifications
- Proven ability to develop customer-centric strategies, propositions and solutions that address customer needs while delivering commercial, operational and customer outcomes
- Deep product and proposition expertise, acting as a Subject Matter Expert (SME) capable of advising stakeholders on customer onboarding journeys, product capabilities, features and roadmap priorities
- Strong experience defining product strategy, proposition evolution and service improvements, translating strategic objectives into actionable delivery plans
- Demonstrated ownership of Agile product delivery, including backlog prioritisation, sprint planning, roadmap management, dependency management and delivery tracking using Jira and Agile methodologies
- Experience managing incidents, production issues and delivery risks, ensuring timely resolution and minimising customer, operational and reputational impact
- Ability to assess product and journey enhancements for technical feasibility, legal and regulatory compliance, operational readiness and risk implications
- Strong understanding of risk management principles, with experience embedding controls by design, identifying control weaknesses and leading remediation activities
- Proficiency in monitoring and interpreting product performance metrics, including acquisition performance, customer engagement, usage trends, customer feedback and control effectiveness to drive continuous improvement
- Excellent stakeholder management and influencing skills, with a proven track record of collaborating across Product, Technology, Risk, Compliance, Operations and other business functions to deliver outcomes
- Experience leading, coaching and developing Product Owners or equivalent roles, including objective setting, capability development, performance management and fostering high-performing teams
- Strong experience managing launch and release readiness activities, including User Acceptance Testing (UAT), Limited Customer Pilot (LCP) execution, implementation planning and production deployment support
- Understanding of supplier-integrated product delivery and third-party governance, including management of external partners such as KYC providers, credit reference agencies and other strategic suppliers
- Strong analytical, decision-making and problem-solving capabilities, with the ability to balance customer needs, business objectives, regulatory requirements and delivery constraints
- Comfortable leveraging AI-enabled tools to enhance product analysis, backlog refinement, documentation quality, insight generation and delivery efficiency, while maintaining accountability, ownership and professional judgement for all outputs
Desired Qualifications
- Experience in product management/ownership
- Experience in digital product design
- Experience with Agentic AI
- Experience with Spec Driven Development
- Experience with Rapid Prototyping
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